Shipping policy
Shipping Details
Last updated: August 22, 2026
At Nuchalux.store, we strive to deliver your order as quickly and safely as possible. Please read our shipping information below.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Destinations
We currently ship to Australia and selected international destinations. If your country is not available at checkout, please contact us at support@Nuchalux.store.
Shipping Rates & Estimated Delivery Times
| Destination | Estimated Delivery | Cost |
|---|---|---|
| Australia (Standard) | 5–10 business days | Calculated at checkout |
| Australia (Express) | 2–5 business days | Calculated at checkout |
| International | 10–21 business days | Calculated at checkout |
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order through the carrier's website. Please allow up to 24 hours for tracking information to be updated.
Customs & Import Duties (International Orders)
For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping rates. Please check with your local customs office for more information.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at support@Nuchalux.store and we will investigate the matter with the carrier.
Incorrect Shipping Address
Please ensure your shipping address is correct at the time of checkout. Nuchalux.store is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@Nuchalux.store before your order is dispatched.
Contact Us
For any shipping-related enquiries, please reach out to us at support@Nuchalux.store.